{"id":4431,"date":"2026-10-19T14:27:04","date_gmt":"2026-10-19T12:27:04","guid":{"rendered":"https:\/\/www.mxblue.nl\/?p=4431"},"modified":"2026-10-19T14:33:19","modified_gmt":"2026-10-19T12:33:19","slug":"arman-collega-in-de-spotlight","status":"publish","type":"post","link":"https:\/\/www.mxblue.nl\/en\/arman-collega-in-de-spotlight\/","title":{"rendered":"Arman \u2013 collega in de spotlight"},"content":{"rendered":"\n<section id=\"mxblue-post-base-block_8026404d628e8eb64a9fea16c35ca609\" class=\"relative p-section bg-white mxblue-post-base alignfull\">\n   <div class=\"container flex flex-col items-center gap-y-10\">\n\n      <div class=\"flex flex-col w-full gap-12 lg:w-[calc(100%-200px)]\">\n                     <div class=\"aspect-3-125\">\n               <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"425\" src=\"https:\/\/www.mxblue.nl\/wp-content\/uploads\/2026\/10\/Arman-in-de-spotlight-1-1024x425.jpg\" class=\"aspect-3-125 rounded-lg object-cover w-full\" alt=\"\" srcset=\"https:\/\/www.mxblue.nl\/wp-content\/uploads\/2026\/10\/Arman-in-de-spotlight-1-1024x425.jpg 1024w, https:\/\/www.mxblue.nl\/wp-content\/uploads\/2026\/10\/Arman-in-de-spotlight-1-300x125.jpg 300w, https:\/\/www.mxblue.nl\/wp-content\/uploads\/2026\/10\/Arman-in-de-spotlight-1-768x319.jpg 768w, https:\/\/www.mxblue.nl\/wp-content\/uploads\/2026\/10\/Arman-in-de-spotlight-1-1536x638.jpg 1536w, https:\/\/www.mxblue.nl\/wp-content\/uploads\/2026\/10\/Arman-in-de-spotlight-1.jpg 1704w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>            <\/div>\n               <\/div>\n\n      <div class=\"post-content w-full lg:w-[calc(100%-400px)]\">\n\n                     <ul class=\"!mb-4 seperator !flex-row\">\n               <li><a href=\"https:\/\/www.mxblue.nl\/category\/in-de-spotlight\/\">In de spotlight<\/a><\/li>            <\/ul>\n         \n         <h1 class=\"mb-4\">Arman \u2013 collega in de spotlight<\/h1>\n         <div class=\"acf-innerblocks-container\">\n\n<p class=\"wp-block-paragraph\"><strong>Tijdens zijn master aan de VU werkte Arman voor het eerst met Mendix, in een van zijn studievakken. Dat dit later zijn vak zou worden, wist hij toen nog niet. Na een traineeship startte hij bij MxBlue | SUPERP als IT consultant. Niet veel later kwam de vraag of hij de support wilde professionaliseren. Daaruit groeide de Mendix supportdesk, waar klanten hun applicaties in beheer onderbrengen, met duidelijke SLA-afspraken. \u2018Ik bouwde de supportdesk vanaf nul op. Inmiddels beheren we de Mendix-applicaties van meerdere klanten.\u2019<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wat deed je voordat je bij MxBlue|SUPERP begon?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2018Tijdens mijn master Digital Business and Innovation kwam ik voor het eerst met Mendix in aanraking. Na mijn studie kwam ik telkens vacatures voor Mendix tegen, dus ben ik een traineeship gaan doen. Zo ben ik bij MxBlue | SUPERP gestart als IT consultant: apps ontwikkelen en verder uitbouwen. Later kreeg ik de opdracht om van onze support een <strong>volwaardige Mendix supportdesk<\/strong> te maken, met uitgebreide supportcontracten en vaste processen. Vanuit die opdracht is mijn huidige rol als Service Level Manager ontstaan. Ik ben de spin in het web: ik verzorg de rapportages en de kwartaalmeetings met klanten en pak daarnaast zelf tickets op.\u2019<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>We monitoren de apps proactief, zodat we een probleem vaak zien voordat de klant het merkt.<\/strong><\/h2>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Je hebt de Mendix supportdesk opgezet. Hoe ging dat?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2018Ik begon met het fundament: wat moet er in een supportcontract staan en hoe leg je dat aan een klant uit? Het was vooral processen uitwerken en een stuk minder \u201cmendixen\u201d. Binnen SUPERP heeft het SAP-team al een goed opgebouwd supportteam met duidelijke afspraken. Dat was ons voorbeeld: we vertaalden die aanpak naar Mendix. Inmiddels staat er een stevige basis. Alles komt binnen in \u00e9\u00e9n ticketsysteem en van daaruit bepalen we wie het oppakt. Zo is er altijd iemand beschikbaar, ook in vakantieperiodes.\u2019<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.mxblue.nl\/wp-content\/uploads\/2026\/10\/Image-21-1024x768.jpeg\" alt=\"\" class=\"wp-image-4432\" srcset=\"https:\/\/www.mxblue.nl\/wp-content\/uploads\/2026\/10\/Image-21-1024x768.jpeg 1024w, https:\/\/www.mxblue.nl\/wp-content\/uploads\/2026\/10\/Image-21-300x225.jpeg 300w, https:\/\/www.mxblue.nl\/wp-content\/uploads\/2026\/10\/Image-21-768x576.jpeg 768w, https:\/\/www.mxblue.nl\/wp-content\/uploads\/2026\/10\/Image-21-1536x1152.jpeg 1536w, https:\/\/www.mxblue.nl\/wp-content\/uploads\/2026\/10\/Image-21.jpeg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Wat geeft je de meeste energie in je werk?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2018Het contact met de klanten, en ze echt verder helpen. Soms heb je zo\u2019n dag dat meerdere klanten tegelijk issues met hoge prioriteit inschieten. Dan stem ik de prioriteiten af met de klant en intern met het management. Snel oplossen, schakelen en de klanten verder helpen: daar krijg ik energie van.\u2019<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Waar wil je naartoe met de supportdesk?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2018De supportdesk draait inmiddels voor meerdere supportklanten. Samen met collega\u2019s die meedraaien in de support bouwen we door naar een dedicated supportteam. Met onze supportklanten hebben we korte lijnen. Speelt er iets, dan schakelen we snel en zo groeit de relatie met onze klanten. Dat wil ik zo houden als we groeien. En we monitoren de apps proactief, zodat we een probleem vaak zien voordat de klant het merkt.\u2019<\/p>\n\n<\/div>      <\/div>\n\n      \n   <\/div>\n<\/section>\n\n\n<section id=\"mxblue-cta-block_28bd11414b674e6cb86f92f5ec167169\" class=\"mxblue-block relative flex flex-col bg-brand-neutral-medium md:flex-row mxblue-cta alignfull\">\n\n   <div class=\"relative top-0 h-full aspect-video md:absolute bg-alert-light left-0 md:w-2\/5\">\n      \n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 183.81 132.68\" class=\"absolute h-[72px] w-auto -bottom-[29px] left-1\/2 z-10 md:w-[100px] md:-translate-y-1\/2 md:translate-x-0 md:top-1\/2 -translate-x-1\/2 md:-right-[50px] md:left-auto\">\n         <polygon class=\"fill-brand-heading\" points=\"22.22 132.68 64.25 45.89 80.8 80.06 55.31 132.68 77.53 132.68 91.91 103 106.28 132.68 128.5 132.68 103.02 80.06 119.56 45.89 161.59 132.68 183.81 132.68 119.56 0 91.91 57.11 64.25 0 0 132.68 22.22 132.68\" \/>\n      <\/svg>\n\n      <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"981\" src=\"https:\/\/www.mxblue.nl\/wp-content\/uploads\/2022\/12\/Kantoor-MxBlue-2.jpg\" class=\"absolute top-0 left-0 object-cover w-full h-full\" alt=\"\" srcset=\"https:\/\/www.mxblue.nl\/wp-content\/uploads\/2022\/12\/Kantoor-MxBlue-2.jpg 1920w, https:\/\/www.mxblue.nl\/wp-content\/uploads\/2022\/12\/Kantoor-MxBlue-2-300x153.jpg 300w, https:\/\/www.mxblue.nl\/wp-content\/uploads\/2022\/12\/Kantoor-MxBlue-2-1024x523.jpg 1024w, https:\/\/www.mxblue.nl\/wp-content\/uploads\/2022\/12\/Kantoor-MxBlue-2-768x392.jpg 768w, https:\/\/www.mxblue.nl\/wp-content\/uploads\/2022\/12\/Kantoor-MxBlue-2-1536x785.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>   <\/div>\n\n   <div class=\"container flex justify-end\">\n      <div class=\"w-full md:px-4 md:py-12 md:w-3\/5\">\n         <div class=\"flex flex-col gap-y-8 p-section\">\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Maak het mogelijk met MxBlue<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Benieuwd welke kansen wij zien voor jouw organisatie? Meer weten over de mogelijkheden van Mendix? Daar kunnen we uren over praten, maar we zullen het kort houden. Beloofd.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.mxblue.nl\/contact\/\">Laat van je horen<\/a><\/div>\n<\/div>\n\n<\/div>         <\/div>\n      <\/div>\n   <\/div>\n\n<\/section>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":4435,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-4431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-in-de-spotlight"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Arman \u2013 collega in de spotlight - MxBlue<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mxblue.nl\/en\/arman-collega-in-de-spotlight\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Arman \u2013 collega in de spotlight - 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